FAQ

Home Pet Food Delivery.com

Pet Store Brand Foods Delivered to Your Door

FAQ

How do I order?
- You may call, fax, or order through the shopping cart (store) on the website.
When will I get my order?
- Most orders can be delivered the next day, however in some cases it may be 5-7 days for delivery based on our inventory levels and schedule.
When can I order?
- You can order any time. The optimum order cut-off time is noon on Tuesdays, as we order our shipments on Wednesdays for Friday AM delivery.
How do I know you got my order?
- We will confirm with you, most probably by the method you placed your order.
How do I pay?
- If you call or fax-in your order we can collect at the time of delivery, or you can leave a check. For returning customers we can also leave an invoice for mail in payment. You can also pay through our website. When you check-out you will be directed to the Pay Pal website where you may make a secure payment with your credit card. You need not be signed-up with Pay Pal to do this.
Do I need to be home when the food is delvered?
- No, we'll leave the delivery where you tell us.
Where do you deliver?
- We offer free delivery with any purchase to greater Sacramento (Sacramento, El Dorado Hills, Folsom, Orangevale,Roseville, and Granite Bay).
I live outside those borders, can I still get delivery?
- Yes, you may have a higher minimum, or a delivery fee based on your location. Please contact us for those specifics at info@homepetfooddelivery.com .
I went to your store and I don't know some or any of your foods?
- Most of our foods are not sold in any type of grocery, mass, or box-store. That includes national pet store chains. In some cases you can find them at smaller independent stores. In many areas of Sacramento they are not available at all.
So tell me about your products please?
- We have included links that will take you to the websites of most of the products we sell. We also have links to other products so you can compare ingredients, etc.
What about your pricing?
- Because we buy from the same sources as other pet stores, we can be competitively priced, and often we are cheaper than their prices. When you add-in the cost of your time and gas we offer a great value.
What if my pet won't eat the food?
- We offer a money-back guarantee on all of our products. Just email us and we will arrange replacement with another food or refund.
Are your foods safe?
- None of the products we offer are involved in any current recall. We monitor that information daily and will remove for sale any item found to be recalled or suspect.